Please read before ordering
Clenz products are shipped using the delivery option available for your address at checkout. Please plan for standard ecommerce delivery rather than same-day or guaranteed two-day shipping.
Order processing
Most orders require 1–3 business days to process before shipment. Business days exclude weekends and U.S. holidays. Processing can take longer during holidays, product launches, periods of high demand, address reviews, or inventory checks.
Estimated delivery
Most United States orders are estimated to arrive within 7–15 business days after processing. Delivery dates are estimates, not guarantees. Weather, carrier volume, remote destinations, customs, and other events outside our control can cause delays.
The shipping method, price, and any current estimate displayed at checkout apply to your order. A method labeled Free Shipping refers to the shipping charge and does not mean expedited delivery.
International orders
Available destinations and shipping methods are determined at checkout. International delivery can take longer than delivery within the United States. Customers are responsible for checking product compatibility, including plug type, and for any duties, taxes, brokerage fees, or import charges not collected at checkout.
Tracking
When tracking is available, it is sent to the email address used at checkout. Tracking can take up to 48 hours after the shipping confirmation to begin showing movement. A delayed first scan does not always mean the package has not shipped.
Separate packages
Items from the same order, including components of a bundle, may be fulfilled separately and arrive in more than one package. You will not be charged additional shipping simply because an order is split.
Address changes and cancellations
Customers are responsible for entering a complete and accurate shipping address. Contact Clenz through the store contact form as soon as possible if you notice an error or need to cancel. We cannot guarantee changes or cancellations after processing begins. Orders sent to an address entered incorrectly by the customer may require additional shipping charges or may not qualify for a free replacement.
Delayed or stalled tracking
Please wait until the latest estimated delivery date before reporting an order as late. Contact us if the order is at least 5 business days past that date or if tracking has shown no movement for 7 consecutive business days. Include your order number and confirm the shipping address so we can investigate.
Marked delivered but missing
If tracking says delivered but you cannot find the package, check with household members, neighbors, the mailroom or front desk, and around the delivery area. Carriers sometimes scan packages before final placement, so allow up to 2 business days before contacting us. We may ask you to contact the carrier or provide supporting information while the delivery is investigated.
Lost, damaged, or incorrect shipments
If a package is confirmed lost, we will review the order for an appropriate replacement or refund. If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include clear photos of the item, packaging, and shipping label. See our Refund Policy for complete return requirements.