Contact

Need help with a product or order? Use the contact form below and give us enough detail to review the issue properly.

What to include

• Your name and the email used at checkout.
• Your order number when the message is about an existing order.
• A clear description of the question or problem.
• Clear photos of the item, packaging, and shipping label for damaged, defective, or incorrect orders.

Before you send

For delivery estimates, tracking delays, and missing packages, read our Shipping Policy. For return eligibility and refund requirements, read our Refund Policy.

For the electric shoe dryer, confirm whether you ordered the US Plug or EU Plug version. For footwear compatibility, check the manufacturer’s care label before machine washing or using warm air.

This contact form is the official support channel for Clenz. We’ll review your message and reply as soon as possible.